My Suite Tickets - Frequently Asked Questions

How does MySuiteTickets.com offer so many tickets at such a low price?

• We do not advertise, we rely on word of mouth

• We keep out overhead to a low, so we can pass the savings on to the customer.

• We have a large pool of sellers on our website. Competition makes prices go down.

How do I know the tickets are real?

Every Ticket that is sold off of this site is backed by our 100% money back guarantee. We pre-screen everyone who is listing tickets on our site, and they are all safe retailers to buy from.

What are your hours?

Customer Service: Monday-Sunday 7AM-1AM EST

How do I contact MySuiteTickets.com?

You can call us 844-425-7917 or email us at [email protected]

Why is there a service fee?

Our service fees help us guarantee every ticket on the site, it also goes toward the 3-4% service fee from our merchant, helps us to keep the site up to date, and the rest is how we make our money.

Why are the tickets above/below face value?

When buying tickets on our site please know that tickets MAY be above face value.The price of the ticket may be higher or lower then face because of various factors. What event is it, is it sold out?, is it a rival team, how long has it been since the person or event has been there, how many tickets are on the market, what is the original face value, when did it go on sale, and How hot is this event?

What type of payment do you accept?

Visa, MasterCard, Amex, Discover, and any debit/bank card bearing one of these logos.

Is the price per ticket or for the pair of tickets?

All prices listed are per ticket.

The game/event is within the next 2 days - do I have time for delivery?

We can get something from Washington state at 8pm to New York by 8am the very next day. We offer Overnight Delivery for $20 and Express Saver delivery for $15. Other services will cost additional.

Can you combine shipping on multiple orders?

Yes, we will combine shipping on your multiple orders if it is available. Please contact us if you would like to combine your orders.

When will my tickets ship?

Your tickets will ship on or before the estimated ship date. If you have any concerns or would like to track your shipment, please call us.

What is your guarantee?

Our Guarantee is that the tickets will be authentic, together, and arrive on time for the event - or your money back.

What if my event is cancelled?

if your event is cancelled, you are entitled to a full refund (minus shipping, if applicable).

What if my event is postponed?

If your event is postponed the tickets will be good for the new date.

PRIVACY AND SECURITY

How do I know that my information is secure?

During the checkout process our site your purchase is secured by Control Scan. If you look in the address bar you will notice that the http is now https , that "s" stands for SECURE. When a connection is secure that means that all of your information is encrypted and can not be seen.

Do you share or sell my info?

WE DO NOT SELL ANY INFORMATION TO ANYONE, ALL OF YOU INFORMATION IS KEPT ON OUR SECURE (128 BIT ENCRYPTION) SERVER. We would only use your information to improve your experience on our site next time.